Contact us
hello@messermeister.com
Return Policy:
RETURN & REFUND POLICY
- Shipping costs are non-refundable.
- Purchaser pay for return shipping costs.
- We are not responsible for returns not received in our warehouse. Make sure to return products with couriers that provide tracking and insurance such as UPS or FedEx.
HOW TO RETURN MY ORDER?
- NEW / UNUSED item(s) in original MESSERMEISTER packaging will be accepted for return/refund within 10 days of receiving your order.
- Return UNUSED product(s) in original Messermeister packaging. Pack securely in original shipping carton if possible. Enclose a copy of your packing slip. When returning sharp items such as a knives to comply with U.S. courier regulations, items must be in Messermeister packaging inside an adequate shipping box/carton. PLEASE DO NOT USE TAPE ON PRODUCT/KNIVES/PACKAGING.
- Allow up to 14 days to process your return and issue refund. Notification will be emailed once refund has been issued.
MY ORDER WAS RECEIVED DAMAGE, INCOMPLETE OR INCORRECT PRODUCT RECEIVED
- Contact Messermeister immediately via email: hello@messermeister.comOur Customer Service hours are Monday - Friday 8 a.m. to 4 p.m. PST.
REFUSED OR UNDELIVERABLE PACKAGE ROUTED BACK TO MESSERMEISTER
Packages that are returned to Messermeister for any of the following reasons are subject to return charges. Original shipping charge is nonrefundable.
- Packages that are undeliverable and returned due to incorrect address
- Packages returned after 3 failed delivery attempts or unclaimed at the local FedEx facility
- Packages that are refused or returned to sender
**To avoid non refundable charges, please double check your addresses and make sure the recipient is aware of the upcoming delivery
We are unable to ship to PO Boxes for this sale. Any order that is placed to a PO Box will be canceled and refunded.
